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HOME|FORUMS|SELLING AND BUYING 3D MODELS

Refunds (CLOSED)


Thu, Sep 13, 2018
modimodi
Serbia
THIS JOB HAS BEEN COMPLETED SUCCESSFULLY AND IS NOW CLOSED
Refunds

Hey all, hope all are  doing well on this nice platform!


One question that has always been on our mind...


What are the grounds and procedure for refunds? Can the buyer simply buy a product, use it for whatever purpose and then after one month just return the product for a refund? Is there any feedback or comment when they return the product and what are their usual reasons? How do they prove the product didnt satisfy their needs in the procedure?


Hope someone shares their knowledge on the subject


Cheers to all,

the modimodi team



Fri, Sep 14, 2018
RenderHub
Administrator

Thanks for the question.


So, we do accept requests for refund, and each request is handled on a case per case basis. We want our customers to be happy with their purchase so our team is here to help with any issues that may come up.


We can pass any info to the original artist as to why a refund was issued.



Sat, Sep 15, 2018
modimodi
Serbia

Thanks for the fast reply


Wouldn't it be beneficial for both the buyers and the sellers that this info is always provided to the seller. This way we would be able to correct any mistakes we overlooked and make the product better for future buyers?



Sat, Sep 15, 2018
RenderHub
Administrator

It depends. 


Not all refunds are directly related to something the artist can fix. For sure we would let an artist know if something specific about the item needs attention.



Sat, Sep 15, 2018
modimodi
Serbia

Thanks for the clarifications


Its good to know, as we have had a couple of refunds. Coincidentally they all hapened around the same time, some 4 weeks after the purchases so we found it very strange and thought we provided something wrong to the buyers.



Sat, Sep 15, 2018
RenderHub
Administrator

I think those were chargebacks we received. They are usually due to someone using stolen credit cards.


We are tightening our security up in order to prevent those it in the future.





Sun, Sep 16, 2018
modimodi
Serbia

Quite interesting,


That could explain the low star rating and relatively quick purchase of some models. The buyer left positive reviews f.e. "nice model / nice" but only 2 or 3 star ratings along them...



Mon, Sep 17, 2018
RenderHub
Administrator

I think you are right. I just pulled those reviews for you as they are likely bogus.



Mon, Sep 17, 2018
modimodi
Serbia

Thanks for that, the star reviews can be quite an influence on potential buyers and these were very bad for our reputation


Is it possible that someone bought our models with a stolen card just because of their low price?

We keep them low because we want to help smaller studios on smaller budgets to buy them and make a small profit, since it's a side job for us, do you think we should raise our prices to prevent these attempts in the future?



Mon, Sep 17, 2018
RenderHub
Administrator

I don't think the price had anything to do with it, your stuff seems to be priced well.

Ion



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