Has anyone had problems with Artstation support

Jackolantern · 2025-11-28T14:41:42-05:00

Hi, Sorry to post this here but I'm getting nowhere with Artstation support and I'm wondering if it's just me, or are they as bad as they seem? I know this is not Artstation support but maybe someone else here has had a similar problem with them?? I placed an order there over a week ago, but only one file will download, ( ot of eight ) all the other files give me the following error when I press the 'download' button AccessDenied Access denied I reported this to their support, and the response was 'Try deleting cookies' Try A different browser' 'Try A private browser session' I tried all those to no avail and reported that back to them After a couple of days I asked if there was any progress on my problem? The response was "We are aware of it and we are working on it" After a couple of further days I asked if there was any progress. The replay was "can you tell us your username and email address?" ( bear in mind they emailed this to me, therefore they now my email address ) every response I send to them I include their id number for my support call. Having sent me username and email address details the response was "We already provided a hotfix for this problem As an alternative and a work around you can create a new release this will fix it and as well for the product." If the 'hotfix' was the cookies/browser response i tried it and it failed. I have no idea how I as a customer can 'create a new release' Really I'm convinced I'm talking to some sort of broken chatbot. I 'had' intended buying more from the, this being 'Black Friday' and all, but at this stage I'm doubtful if I would get what I paid for.