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GLBHow do you feel about 3 or 4 star reviews? (CLOSED)
425Thread Activity
writersblockSun, Aug 21, 2022
PinspotterMon, Aug 15, 2022
supremoomegaMon, Aug 15, 2022
Foxy 3DMon, Aug 15, 2022
supremoomegaMon, Aug 15, 2022
MKDAWUSSMon, Aug 15, 2022
For some reason, these days everybody seems to think a rating of 4 stars is bad. I think three stars should mean an average product/value, where you feel like you got what you expected. Four stars should mean a very good product/value, and a five star review should be a rarity, indicating a product that is so excellent it exceeds all expectations and is one of the best products available. But that isnt the world we live in when people wont buy something from Amazon because the average rating is only 4 out of 5.
The reason I bring this up is that I worry about giving products that I like here a 4-star review. I think giving an average product that I liked a 5-star review is ridiculous unless it really knocked my socks off, so to speak. But I also dont want to negatively affect sales of the product, and I dont want the rating to be taken as a disappointing review by its creator.
Should I just give into reality and give five-star reviews to every product I like? Any thoughts from the content creators here?
The reason I bring this up is that I worry about giving products that I like here a 4-star review. I think giving an average product that I liked a 5-star review is ridiculous unless it really knocked my socks off, so to speak. But I also dont want to negatively affect sales of the product, and I dont want the rating to be taken as a disappointing review by its creator.
Should I just give into reality and give five-star reviews to every product I like? Any thoughts from the content creators here?
! REPORT
In reality, few buyers give stars, and most of these stars vary according to the personal taste of each client, for some the simple fact that a character they like was made, no matter if the character or product has errors, it is already a made to give 5 stars, others rate the purchased product more objectively, taking into account how well it was done in the textures, morph, rig, corrective morphs etc., I thank these two types of customers for their stars, but I care but those who review errors of the product and its quality in various aspects, greetings.
! REPORT
Thoreandan
Karma: 758
Fri, Jul 22, 2022Thank you for your perspective. Do you appreciate constructive critical feedback in a review, or would you prefer a customer contact you directly with that sort of thing so it doesnt look bad to other customers? A review should be honest, of course, but I feel like other customers focus on the negative and might be dissuaded from buying if there are suggestions for improvement made in the review.
supremoomega
Karma: 4,246
Wed, Jul 27, 2022It is better for me, that someone reports an error in a character or product for me, than that they give me stars or not, it does not matter if they report in the stars section or by message, most of the people who buy my characters, already you know you will buy a good product.
Hannes W
Karma: 39,475
Fri, Aug 12, 2022Its my idea too, better to have an reply on an error then a Star
supremoomega
Karma: 4,246
Fri, Aug 12, 2022That's right, that helps more, than 5 stars just for fun, regards Hannes.
I don't bother rating anything, unless what I buy is defective or I have a horrible experience from it. And we all know how ratings services like Yelp are. They really can't be trusted.
I get an email from Amazon after every order I place, is shipped. Just begging me to "rate my experience". Not gonna do it. I've bought things that have a 3 or 3.5 star rating. It's just a heads up for me to be watchful of any problems that may come up. And sometimes high-rated products break or just don't work out of the box. Like the portable, collapsible tablet stand I bought last week. 4.5 stars. Well, it arrived with a broken rivet. There are several rivets that hold the parts in place, so they can pivot from a closed to an open position. One of the rivets was only half there. I pulled it, cleaned the holes, and slapped a screw and nut in its place. It works. Not gonna bother rating it though, because the seller will beg for me to send it back for a replacement. I don't want another one; I want a working device in the first place.
For digital stuff? I don't rate them either. If I have issues, I contact the seller. If the issue is something I can work around, I'll just work around it. If a digital product is really bad, you'll be able to tell just by looking at it before you buy it. Most are at least functional in some way; if I have topology, I can work with it. If I see two identical 3-D assets for sale, I'm not going to pick the higher-rated one. I'll buy the cheaper one. The cheaper one may not be a "one-click" solution, but I'm not one to use "one-click" solutions in the first place.
I get an email from Amazon after every order I place, is shipped. Just begging me to "rate my experience". Not gonna do it. I've bought things that have a 3 or 3.5 star rating. It's just a heads up for me to be watchful of any problems that may come up. And sometimes high-rated products break or just don't work out of the box. Like the portable, collapsible tablet stand I bought last week. 4.5 stars. Well, it arrived with a broken rivet. There are several rivets that hold the parts in place, so they can pivot from a closed to an open position. One of the rivets was only half there. I pulled it, cleaned the holes, and slapped a screw and nut in its place. It works. Not gonna bother rating it though, because the seller will beg for me to send it back for a replacement. I don't want another one; I want a working device in the first place.
For digital stuff? I don't rate them either. If I have issues, I contact the seller. If the issue is something I can work around, I'll just work around it. If a digital product is really bad, you'll be able to tell just by looking at it before you buy it. Most are at least functional in some way; if I have topology, I can work with it. If I see two identical 3-D assets for sale, I'm not going to pick the higher-rated one. I'll buy the cheaper one. The cheaper one may not be a "one-click" solution, but I'm not one to use "one-click" solutions in the first place.
! REPORT
Thoreandan
Karma: 758
Fri, Jul 22, 2022I agree with most of that, usually you can tell what kind of quality youre going to get, physical or digital, and one should always be careful about trusting reviews, good or bad. But I also think feedback is useful and important, especially to smaller creators. Panasonic isnt going to care much what I personally would improve about their microwaves, but somebody who sells characters at Renderhub might benefit from honest feedback.
Pinspotter
Karma: 5,496
Fri, Jul 22, 2022I'm used to not getting any feedback from anything that I produce, so these days I just do what I do and try to enjoy it. I can see where you're coming from, though. Honestly, most people won't be bothered with leaving feedback unless it's somehow a bad experience.
And I've been working in service for quite some time; it happens face-to-face as well. So I've settled on when there's no feedback from someone, I'm at least doing a servicable job or even a good job, and if someone's angry then I need to fix something. We all love feedback as artists but for most of us we're just not going get much, if any. There's already way too much "interaction" out there from so many services, that we don't have the time for it all, and a lot of it is tied to advertising and data collection.
And I've been working in service for quite some time; it happens face-to-face as well. So I've settled on when there's no feedback from someone, I'm at least doing a servicable job or even a good job, and if someone's angry then I need to fix something. We all love feedback as artists but for most of us we're just not going get much, if any. There's already way too much "interaction" out there from so many services, that we don't have the time for it all, and a lot of it is tied to advertising and data collection.
Good about the star rating. It is entirely subjective to the customer. I had surprises with some of my 5 star characters and I wasn't particularly proud of them when I released them. And yet others that I felt very proud did not choose any star. Although I have several of my products with many stars... I don't think about the stars when making them.
! REPORT
Thoreandan
Karma: 758
Mon, Jul 25, 2022Thanks for the reply. I guess my question comes down to this: as a vendor, would you appreciate a 4-star review if its complimentary but also maybe points out a few things that could be improved, or is a review like that bad for sales and therefore not really that helpful even if well-intentioned?
bu_es
Karma: 10,332
Mon, Jul 25, 2022It only negatively affects your sales if there are many people who ask for their money back from a product... that has never happened to me...
For me, three stars would mean I didn't meet the customer's expectations, even though three would technically be "average".
Although I do love five stars, I don't expect them.
Four star ratings don't bother me, especially if the customer leaves some constructive feedback - whether it be in the review itself or by personal message.
(I read your replies to the other comments, and I think that may be what you're looking for.)
Although I do love five stars, I don't expect them.
Four star ratings don't bother me, especially if the customer leaves some constructive feedback - whether it be in the review itself or by personal message.
(I read your replies to the other comments, and I think that may be what you're looking for.)
! REPORT
bu_es
Karma: 10,332
Tue, Jul 26, 2022Hello, you are right in what you say. Although when I came from Renderosity almost half of my products were already for sale there when in 2019 I made my store here. That's why it's my view of the matter of the stars. One of the characters that was most surprised was Raphel who had it on Renderosity but I didn't put it up for first sale here on Renderhub. When I put the lop up for sale it was very successful and had high star ratings.
Thoreandan
Karma: 758
Tue, Jul 26, 2022Thank you for the reply. Yes, thats basically what I was asking. Its a classic case of me overthinking things. I want vendors to do well here because I think its great to have viable alternatives to the bigger Daz Studio product stores, and I want to support them with reviews. But I also want to reserve five-star reviews for products that go above and beyond, so most things I want to review are going to fall into that 4-star area. If I was completely dissatisfied with a product, I probably wouldnt leave a review anyway (so maybe Im part of the problem of star-inflation I described) and would take it up with the vendor.
Pinspotter
Karma: 5,496
Tue, Aug 09, 2022And I'd like to add that star ratings can skew in the other direction. For example, I was shopping for a slotted 7/8 socket on Amazon. This is a special tool needed for replacing oxygen sensors on car and truck engines. I found one with a one-star rating. As it turns out, only one customer rated it. The customers complaint was that it was a six-point socket, instead of a twelve-point. Sometimes, ratings are more trouble than they are worth.
Thoreandan
Karma: 758
Fri, Aug 12, 2022Its especially annoying when you see negative reviews for a product, but when you read them, you realize theyre all for things that actually have nothing to do with the product, like how it broke in transit. I want to shake these people and scream, thats not a product review!
I don't think I've left 5 stars once. *Checks - nope. A number of 4s, but no 5s.
Sometimes the review character limit could be a bit small - there have been a few where I've wanted to leave a wall of text for (both the good and the bad). I haven't received anything in response, which is fine. The old 80 character limit didn't really leave much room for explanation.
This does remind me that I need to start filling more reviews in, especially on products I'm getting quite a bit out of.
Sometimes the review character limit could be a bit small - there have been a few where I've wanted to leave a wall of text for (both the good and the bad). I haven't received anything in response, which is fine. The old 80 character limit didn't really leave much room for explanation.
This does remind me that I need to start filling more reviews in, especially on products I'm getting quite a bit out of.
! REPORT
Foxy 3D
Admin: 58,019
Tue, Jul 26, 2022I'm glad to hear that you noticed "the old 80 character limit" has been increased now.
"Wall of text" away.
"Wall of text" away.
I would agree with Foxy3D.
3 stars could be considered barely adequate, and I'd likely either ask for a refund, or never buy again - and likely both.
At Daz, I can wait and pay literally a couple of dollars for an item and whilst I may return it, I am more likely to put up with the odd short-coming at that price.
Here I am expected to pay more, so it had better be of a higher standard that what Daz offer.
I object to merchant resources - especially when they haven't even been altered from the product-release - a violation of the terms of sale btw. I can put up with said merchant resources if significant work has gone into making something special.
... No a mole or two don't count.
So far, the only products I bought I felt were worth it was HumanXYSudio. So yeh, I will pay for quality.
3 stars could be considered barely adequate, and I'd likely either ask for a refund, or never buy again - and likely both.
At Daz, I can wait and pay literally a couple of dollars for an item and whilst I may return it, I am more likely to put up with the odd short-coming at that price.
Here I am expected to pay more, so it had better be of a higher standard that what Daz offer.
I object to merchant resources - especially when they haven't even been altered from the product-release - a violation of the terms of sale btw. I can put up with said merchant resources if significant work has gone into making something special.
... No a mole or two don't count.
So far, the only products I bought I felt were worth it was HumanXYSudio. So yeh, I will pay for quality.
! REPORT
When I can not give 5 stars I will not give stars at all.
And when I can not give 5 stars I will give personal feedback to the vendor directly in his message box.
This way he can improve the product.
Should the vendor though not be responsive after 2-3 weeks after messaging or should the vendor respond in a unfriendly way, then I would leave a rating that reflects my experience.
We should all believe in each other and everyone deserves the chance to be at his best.
Vendors and Customers are humans And when we treat them as such we will be rewarded with fun at what we do Well and some good friendships
So my vote is:
- If you can not give 4 or 5 stars, contact the vendor with your concerns and see what kind of response you get
- Giving a bad review without interaction, seems to me immature. Here we can easy talk to each other which is great. So we should do so
And when I can not give 5 stars I will give personal feedback to the vendor directly in his message box.
This way he can improve the product.
Should the vendor though not be responsive after 2-3 weeks after messaging or should the vendor respond in a unfriendly way, then I would leave a rating that reflects my experience.
We should all believe in each other and everyone deserves the chance to be at his best.
Vendors and Customers are humans
And when we treat them as such we will be rewarded with fun at what we do Well and some good friendships So my vote is:
- If you can not give 4 or 5 stars, contact the vendor with your concerns and see what kind of response you get
- Giving a bad review without interaction, seems to me immature. Here we can easy talk to each other which is great. So we should do so
! REPORT
Thoreandan
Karma: 758
Fri, Aug 12, 2022Agreed, disappointment or problems with a product should probably be addressed directly with the vendor. But when a product is good, I'd like to leave a 4-star review, not because I was dissatisfied, but because I thought it was a good product, but not over-the-top excellent or still has room for improvement. There's nothing wrong with a product that is good, but I feel like I'm not leaving room for the best of the best if I give everything that was "good" a five-star review. I'm overthinking things, I know, but I really don't want to make vendors feel like I was disappointed when I wasn't, or negatively affect sales by sticking to my concept of what four stars means.
Horizon Dolls
Karma: 10,780
Fri, Aug 12, 2022Well it all depends on the system you are voting in.
As you mentioned above, if you vote on Amazon I would fully agree and support a 4 star rating. But in a store like this I would give a 5 star rating and if its like out of the world amazing product I would show this in a comment attached to it.
So I would see a 5 star rating as a signal that someone is fully satisfied with the product and that he had no issues with it.
This is how I sense the community in how the rating is uses
So even logically you would be right to leave space for outstanding work done, it would not be understood that way from others seeing 4 stars where they would have put 5
You know what I mean?
But luckily we can give written reviews where we are able to show if something is over the top well done.
And gosh I feel you, because I am always bothered when I see people using the term:
"The Best!" daily more then 100 times. And in the end you do not know what is actually really their best vote in things
So I myself almost never use the words:" The Best! "
Because I never know if something else maybe be better.
I might say though: This is the best I have seen so far.
So yeah in short how I see the star rating:
5 stars: The product made me very happy and is fun to use. I see nothing that I would want to improve.
4 stars: The product is great but I see some items that can be improved
3 stars: I am ok with the product but there are many things that need improvement
2 stars: I am not happy with the product and there are many things that have to be improved
1 star: The product did not make me happy at all and many things need to be fixed.
Items that are fulfilling 5 stars and are outstanding over the top: I would put 5 stars and write:
A product that succeeded my expectations and will be of use to me on daily basis. Very impressed and happy. <--- something along this lines
And yes here at Renderhub if I can not give 5 stars I will first contact the vendor before I vote publicly
As you mentioned above, if you vote on Amazon I would fully agree and support a 4 star rating. But in a store like this I would give a 5 star rating and if its like out of the world amazing product I would show this in a comment attached to it.
So I would see a 5 star rating as a signal that someone is fully satisfied with the product and that he had no issues with it.
This is how I sense the community in how the rating is uses
So even logically you would be right to leave space for outstanding work done, it would not be understood that way from others seeing 4 stars where they would have put 5
You know what I mean?
But luckily we can give written reviews where we are able to show if something is over the top well done.
And gosh I feel you, because I am always bothered when I see people using the term:
"The Best!" daily more then 100 times. And in the end you do not know what is actually really their best vote in things
So I myself almost never use the words:" The Best! "
Because I never know if something else maybe be better.
I might say though: This is the best I have seen so far.
So yeah in short how I see the star rating:
5 stars: The product made me very happy and is fun to use. I see nothing that I would want to improve.
4 stars: The product is great but I see some items that can be improved
3 stars: I am ok with the product but there are many things that need improvement
2 stars: I am not happy with the product and there are many things that have to be improved
1 star: The product did not make me happy at all and many things need to be fixed.
Items that are fulfilling 5 stars and are outstanding over the top: I would put 5 stars and write:
A product that succeeded my expectations and will be of use to me on daily basis. Very impressed and happy. <--- something along this lines
And yes here at Renderhub if I can not give 5 stars I will first contact the vendor before I vote publicly
MKDAWUSS
Karma: 46,730
Sat, Aug 13, 2022To me, 5 stars says "perfect" - a term one may even find in the short reviews some people like to give. I don't know how many people find that useful or helpful: "It's perfect! 5/5!" I would think that "She's good, and I've gotten some nice renders with her, but her feet behave a little funny with certain shoes, so I can be a bit limited there with selections and a few workarounds might be needed. 4/5." would be a bit more useful.
If I see something that generates some reaction or general impression, I'll be sure to say something about it in the review. If I use something often enough, I'll eventually say something along those lines as well. And then there are items that I use but haven't yet formed enough of an opinion to say much on. If someone also was to ask me what I thought about a recent purchase, that might bump things up, IDK.
I myself probably won't call something 5/5 (because that's saying it's perfect) or 0/5 (because I probably would have avoided that ahead of time).
If I see something that generates some reaction or general impression, I'll be sure to say something about it in the review. If I use something often enough, I'll eventually say something along those lines as well. And then there are items that I use but haven't yet formed enough of an opinion to say much on. If someone also was to ask me what I thought about a recent purchase, that might bump things up, IDK.
I myself probably won't call something 5/5 (because that's saying it's perfect) or 0/5 (because I probably would have avoided that ahead of time).
Thoreandan
Karma: 758
Mon, Aug 15, 2022I agree with this. Instead of useful reviews, review sections tend to two extremes: cheerleaders on one side, who dont say anything useful, and bitter whiners who are unhappy because of user error or because they didnt read the description before they bought the product. I think Im just going to stay out of the review minefield. I would like a way to give appreciation to products I enjoy, but I dont like the idea of giving 5-star reviews for everything, either.
Horizon Dolls
Karma: 10,780
Mon, Aug 15, 2022Thoreandan also keep in mind here at Renderhub we can send messages to the Vendor
I am very sure a Vendor will be happy to hear your feedback
I for example take feedback serious and see what I can do on my end to provide
And you are very good in giving detailed and smart feedback
I am very sure a Vendor will be happy to hear your feedback
I for example take feedback serious and see what I can do on my end to provide
And you are very good in giving detailed and smart feedback
MKDAWUSS
Karma: 46,730
Mon, Aug 15, 2022" I think Im just going to stay out of the review minefield."
I don't know about staying out of it just because of that. You don't have to review *everything* you've bought and used, just the things that you've formed enough of an opinion on to give more than the 5/5 or 0/5 extremes. I would like to think (or hope) that the producers here give a little more attention to actual reviews than the aforementioned extremes.
I don't know about staying out of it just because of that. You don't have to review *everything* you've bought and used, just the things that you've formed enough of an opinion on to give more than the 5/5 or 0/5 extremes. I would like to think (or hope) that the producers here give a little more attention to actual reviews than the aforementioned extremes.
Pinspotter
Karma: 5,496
Mon, Aug 15, 2022I ignore reviews for the most part. If something I sell has an issue with someone, that person can message me and I will address the issue. I've been working in 3D since 2006 and I have never had to refund anyone. I've fixed shader preset file structure issues and UV problems, that's really about it. If something I have made, gave you some real problems, come talk to me and I'll fix them. Otherwise I assume that the asset has worked as intended.
In a similar vein, if you want glowing 5-star reviews, there's an easy way to get them: give the asset away. It's no surprise that a free, simple halo prop is my best-reviewed asset. That right there should tell you how much weight a star rating really has.
In a similar vein, if you want glowing 5-star reviews, there's an easy way to get them: give the asset away. It's no surprise that a free, simple halo prop is my best-reviewed asset. That right there should tell you how much weight a star rating really has.
I give my point of view of French, (translated by google translate)
This discussion is really interesting, but I think that we can see the notation from several angles
*) the quality / price ratio, I don't ask for the same finish from a free, $10 or $100 product. I think the rating should take into account the purchase price
*) the features / price ratio
example with a car for Daz or Poser
if the product is free and i can't open the doors or turn the front wheels, that's not a defect, and i suggest the seller to add this kind of features for these next such products
if the product is $10 it's unfortunate, and I suggest the seller to add this kind of functionality for these next products of this type
if the product is $100 I request a refund by explaining to the seller the defects that justify this request
This discussion is really interesting, but I think that we can see the notation from several angles
*) the quality / price ratio, I don't ask for the same finish from a free, $10 or $100 product. I think the rating should take into account the purchase price
*) the features / price ratio
example with a car for Daz or Poser
if the product is free and i can't open the doors or turn the front wheels, that's not a defect, and i suggest the seller to add this kind of features for these next such products
if the product is $10 it's unfortunate, and I suggest the seller to add this kind of functionality for these next products of this type
if the product is $100 I request a refund by explaining to the seller the defects that justify this request
! REPORT
Thoreandan
Karma: 758
Mon, Aug 15, 2022That is certainly a fair point, I agree that a review should take value for price into account. As for features that were expected, I think that needs to be compared with the product description, if the creator didnt say the doors open, we shouldnt necessarily expect it at any price. It should affect the decision whether to purchase the product, but it may not be fair to criticize a product for not having something that wasnt promised.
writersblock
Karma: 324
Sun, Aug 21, 2022I have a different view of free than many.
When assigning a price to a product, we then leave it to the customer to decide if it is worth it. We then put in the work we feel the price we're getting justifies - sadly, not the case far too often.
The price paid is a reflection of the customer.
When we put a product up for free then everything about that product is a reflection of us, and an oportunity to impress; it is also an indication of what customers can expect, so if it's sub-standard, then customers should expect sub-standard work in general.
The only exception is if we warn the user that there are issues relating to 'whatever they are'. If there are issues, then imo they should be fixed too.
When assigning a price to a product, we then leave it to the customer to decide if it is worth it. We then put in the work we feel the price we're getting justifies - sadly, not the case far too often.
The price paid is a reflection of the customer.
When we put a product up for free then everything about that product is a reflection of us, and an oportunity to impress; it is also an indication of what customers can expect, so if it's sub-standard, then customers should expect sub-standard work in general.
The only exception is if we warn the user that there are issues relating to 'whatever they are'. If there are issues, then imo they should be fixed too.
And what do they tell me about the people who, according to 'buy' a product, but after 2 days, according to how they ask for a refund for 'the poor quality of the product'?, without specifying what is wrong with it, this person recovers his money and also keep the product on your cpu, a new way to keep the product for free from the seller.
! REPORT
Foxy 3D
Admin: 58,019
Mon, Aug 15, 2022If you're thinking that person might be a refund scammer, I can tell you they most likely are not.
That user has purchased many products from several other vendors, over a long period of time.
Yours has been their only refund request.
RenderHub does watch out for refund scammers, and does not just arbitrarily issue refunds.
I hope that eases your concern.
That user has purchased many products from several other vendors, over a long period of time.
Yours has been their only refund request.
RenderHub does watch out for refund scammers, and does not just arbitrarily issue refunds.
I hope that eases your concern.
