New figure not loading in daz3d (CLOSED) (CLOSED)

Hello all, I purchased the Yennefer of vengerberg figure, and I’ve tried a few times to install the files into mydaz library with no success. First time I did it, I could see the figure in my content library but when loading it clothing was strewn about and the head or MAT’s would load. I undid it all and tried again by creating a new file folder under content manager. When I paste the files in that way, I can see the file in daz but nothing shows that I can select. I’ve tried for the past 4 days trying to get this to work. I’ve tried contacting the Artist and got no replies for help. Any help here would be greatly appreciated!