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Upload error

eye198
USBMon, Dec 01, 2025
Karma: 21,285
When I try to upload a new product zip file I recieve an error: 
"could not save package file make sure the file is a valid zip archive"

is it me? or are you vendors having the same problem
TenserknotMon, Dec 01, 2025
Karma: 11,059
first question would be,  how did you compress the zip archive.
RenderHubMon, Dec 01, 2025
Admin: 35,886
I just tested an upload, seems to be working. Are you still getting the error?

RenderHubMon, Dec 01, 2025
Admin: 35,886
Also, how large is the file?
ExcessiveMon, Dec 01, 2025
Karma: 7,854
worked OK for me as of yesterday
RenderHub Admin 1Mon, Dec 01, 2025
Admin: 16,862
@USB - 

Would your package filename happen to have an ampersand (&) or other special characters? 

If so, please try renaming the file to remove special characters and see if that fixes the problem.

Please report back, and we'll continue assisting if necessary. 
USBTue, Dec 02, 2025
Karma: 21,285
Yes, this special character made the error  (&) I altered the filename and it is uploading now.
Thanks for that tip
RenderHub Admin 1
Admin: 16,862
Tue, Dec 02, 2025
Great! There's actually an open bug report for that, so I hope to see that fixed soon.

I apologize for the inconvenience, but I'm glad it's working for you now. Thanks for confirming.
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