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HOME/FORUMS/SITE HELP AND FEEDBACK

Draft is disappeare

eye134
AutoflexWed, Dec 24, 2025
Karma: 2,317
I just uploaded a model: filled in the name, description, tags, previews, everything as usual, and clicked "Publish".
Unfortunately, I didn't read the system's message carefully (thought it was the standard confirmation) and straight go to my dashboard. The model wasn't there.
I thought it was some kind of error, so I tried entering the direct URL manually - nothing, page not found.
Then I assumed the publish didn't go through at all, so I started the upload process again from scratch.
But when I tried to enter the same product name, the system automatically added "-1" suffix to adress, which means the first draft actually did go through - but the model simply disappeared without a trace.
Could you please check what happened on your end? Maybe it's an automatic filter or a bug with duplicate detection?
Thanks in advance for your help!
DoroThee237Wed, Dec 24, 2025
Karma: 19,759
For this kind of problem I think the best is to send a message to support by giving the draft url since you know it
RenderHub Admin 1Sat, Dec 27, 2025
Admin: 16,862
I'm sorry that's giving you trouble. Please send a message to Support with the name of the product and the draft URL. Someone there can help get this sorted out for you. 
Autoflex
Karma: 2,317
Sat, Dec 27, 2025
Yes, the issue is resolved now, thank you. I still don’t really understand what that was about.
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