Payment method not being accepted??? (CLOSED) (CLOSED)

The last 5  orders I made on renderhub were made with a prepaid visa card - no problem with the payments.  Now all of the sudden I'm being declined even to I still have a balance on the card for the purchases I would like to make. ???? I used to use my credit card on this site but after a few incidents I no longer trust my card  being used here.   If you look at my history I've made quite a few purchases since 2021.  If I'm not able to use a prepaid card here I will most likely take my business elsewhere.   And no I don't want to  use PayPal.

Hi there. I'm sorry to hear that you're having trouble. 

When I handle RenderHub Support messages like this, it is almost always because the card issuer has declined the transaction - not RenderHub. 
The most common reason a card issuer declines a transaction is that the information entered does not match the details on file with the card issuer. 
An incorrect billing address or zip/postal code are common mistakes. And (obviously) the correct CVV number is required. 

Please try another transaction, taking care to enter information that matches what the card issuer has on file. 
If you're still having trouble, please shoot a message to Support here: https://www.renderhub.com/info/contact-support

I can forward that to our payment person, so they can help get this sorted out for you. 
They may ask you some questions that you might not want in the public forum here. 

Don't worry. We'll do our best to help.  

Possibly I have a similar issue.  Paid for a model via Amazon; payment seemed to go OK in the popup window.  Nothing in my Downloads folder; nothing in Purchases.  My Orders list at Amazon doesn't show the model purchase.