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GLBI got charge but my order wasn't completed (CLOSED)
477Thread Activity
Foxy 3DThu, Dec 28, 2023
Foxy 3DThu, Dec 28, 2023
Foxy 3DThu, Dec 28, 2023
LeeduvaSun, Dec 24, 2023
AbbySlaveSun, Dec 24, 2023
LeeduvaSat, Dec 23, 2023
Good evening My name Is Lee Duva. Noticing the winter sale going on. In checking my wishlist. I decided to make an order mostly from Tark_Ark store. Four jewelries and a eyelash. I proceed to the order in went to PayPal. And completed. But for some reason when the order on complete on PayPal. It brought me back to the shopping cart. Where the items was still their. Confuse I went back to PayPal and saw that the payment was processed. This is my first time using Renderhub forums. So I'm not sure if I'm at the right section to post this. Or know my options.
! REPORT
I can confirm that this is a good forum to post this type of message. The advantage of posting in a forum is that it can alert other customers who may have the same problem and reassure them that it is a problem with the site and not with their account.
You can also send a message to RenderHub Support.
You can also send a message to RenderHub Support.
! REPORT
Leeduva
Karma: 3,040
Fri, Dec 22, 2023Thank you for contacting me. I'm not sure where I can find Renderhub support but I double check.
Pushee-Ri
Karma: 52,934
Fri, Dec 22, 2023Just click on your member icon (top right corner). You'll see "My Profile", "My Downloads" etc ... and at the end of the list "Support".
Good luck!
Good luck!
Foxy 3D
Admin: 59,673
Fri, Dec 22, 2023@Pushee-Ri - Thanks for assisting them.
In case anyone else is reading this, there is a "Contact Us" link in the footer at the bottom of every page, too.
https://www.renderhub.com/info/contact-support
In case anyone else is reading this, there is a "Contact Us" link in the footer at the bottom of every page, too.
https://www.renderhub.com/info/contact-support
This can be fixed easily.
I see you did contact Support. They're just waiting for you to provide your PayPal Transaction ID.
I see you did contact Support. They're just waiting for you to provide your PayPal Transaction ID.
! REPORT
Foxy 3D
Admin: 59,673
Thu, Dec 28, 2023I see that Support took care of this for you. Sorry for the trouble.
Hi, thank you for this discussion. The same thing happened to me. 
Contacted support with transaction id.
Contacted support with transaction id.
! REPORT
Leeduva
Karma: 3,040
Sat, Dec 23, 2023I'm glad this post also helped someone else. In the same situation as me.
Foxy 3D
Admin: 59,673
Thu, Dec 28, 2023I see that Support took care of this for you. Sorry for the trouble.
same problem, i have sent information but have not received an answer yet.
! REPORT
Leeduva
Karma: 3,040
Sun, Dec 24, 2023Please contact support and let them know. If you use PayPal. Give them your transaction id from the order receipt.
Foxy 3D
Admin: 59,673
Thu, Dec 28, 2023I see that Support took care of this for you. Sorry for the trouble.