Can't download my purchase (CLOSED) (CLOSED)

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dim35Tue, Jan 28, 2025

Karma: 1,337

Getting an error message when I try to download my purchase. See below. Forum Image

Please help

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Foxy 3DTue, Jan 28, 2025

Admin: 59,673

It looks like the file size is zero bytes, which most likely indicates a problem with the package.
Please send a message to Support. They will be able to sort this out for you.

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Foxy 3DTue, Jan 28, 2025

Admin: 59,673

And don't ever be afraid to contact Support. That's what it's for - to help.

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dim35

Karma: 1,337

Wed, Jan 29, 2025

Thank you. I messaged them yesterday but haven't heard back yet. I also tried it again a few more times thinking that maybe they fixed it without telling me but as of right now, the same thing is still happening.

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Foxy 3D

Admin: 59,673

Wed, Jan 29, 2025

I got this taken care of for you. I can access the file using a test account, so I hope you can also.

Please let me know if you're still having trouble. I apologize for the inconvenience.

COMIXIANTTue, Jan 28, 2025

Account Closed

Just a quickie to let you know that I logged in literally just now and could see all of that weird stuff spanning the top of the forum. Also, I've noticed in recent days that the Google Captcha often prevents me from logging in first time, so I end up having to log in twice (once even three times) before I get in. I don't know if anyone else is having Google Captcha problems, but if they are then it might have something to do with what's going on.

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