Process for getting a refund

Hi there,
I bought a product here and am running into issues with it and can't use it. I have reached out to the seller for their help. But in the event I don't hear back from them, is there a process to get a refund?
I bought a product here and am running into issues with it and can't use it. I have reached out to the seller for their help. But in the event I don't hear back from them, is there a process to get a refund?
! REPORT