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GLBMy account was closed by the administrator
195
Hello! I paid for the model on March 8 and was unable to download it. On March 9, my account was closed by the administrator. I contacted support, but they have been silent for three days. I am now logged in under another account to write in the forum. I am not a scammer. I use a VPN. Maybe it is the reason. I paid for the purchase honestly. And after the payment was made, I was blocked. How can I get what I bought? I really need the model for work.
! REPORT
As a reminder, the office is closed on Saturday and Sunday. I wrote on Saturday late morning GMT+1 and support answered me Monday evening around 6pm New York time, that is to say just before the office closed. This probably explains the non-response to your message. Many of us write to support on Saturday and Sunday!
It should not be forgotten that the support also validates the online publication of uploaded products
It should not be forgotten that the support also validates the online publication of uploaded products
REPLY
! REPORT
EugeneK
Karma: 107
Mon, Mar 17Thanks for the answer, but a week has passed and the support service has not answered me. I had to pay again and buy the model elsewhere. It is unclear and unpleasant.
