This is a rant about reliability (CLOSED)

This is a rant. I don't think about being nice. Delete it if you wish. Or solve the problem if you're brave.

In the last 7 days I have tried to login several times without success. For whatever flimsy reason - no message that told me what the problem was. Just "contact support" or "call us".
The "support" waited the promised 24 hours only to ask: "Does the problem even still exist? Did you clear the cache?" 24h for this s**t from the "My first day on the Internet - I'm lost!" hotline. And then they went to sleep for a longer time, I don't know for how long. They just didn't respond to my answer. Hibernation? Mass panic? Who knows?
But the advertising: It is of course reliably sent out.

So if someone official drops by here and ask questions and I don't answer: Propably I can't (again). Call the support. Clear the cache. Pray. Use of all the possibilities that Renderhub also offers its customers.

I thank you for your attention and wish all working people a nice weekend.

PS.: Pulse is already below 90 again. Great!

I am assuming you cant login with some other account as this one is posting here and must be logged in.
Let me know what account user name is having the problem.

You can also give us a call if you would like help over the phone: (929) 487-0511
We are here 10am-6om weekdays NYC time.

You said you received "...no message that told me what the problem was..."

Sorry, but I'm confused by that statement.

I located your original email to RenderHub Support, in which you wrote:

"Can't log in because of the recurring recaptcha problem"

When reCAPTCHA blocks a login attempt, RenderHub displays the following message:

Request blocked by reCAPTCHA
If this keeps happening, please contact us here.

So not only did the website identify reCAPTCHA as the reason your login request was blocked, but you clearly understood that when you contacted Support.

Since that single sentence was the entirety of your initial email to support, our agent had very little information to work with. Asking basic troubleshooting questions was an entirely reasonable response.

I don't think it's fair to publicly ridicule our support staff for attempting to troubleshoot a problem when you provided so little information about the circumstances.

Now, obviously you've been able to log in to start this forum thread. But I'd still like to determine why you've been experiencing these intermittent problems.

reCAPTCHA is a security measure designed to distinguish legitimate users from automated activity. Sometimes, certain browser settings, VPNs, or privacy-related extensions can interfere with that process.

To help narrow down what's happening in your case, could you please answer a few questions?

1. Which browser and version are you using?
2. Are you using a VPN or proxy service?
3. Are you using any ad blockers, privacy extensions, or other browser security tools?
4. Have you tried logging in using a different browser, or temporarily disabling any of the above to see whether the problem persists?

I'm not suggesting that any of these are necessarily responsible for your login difficulties. But they're reasonable things to investigate, especially when an issue occurs intermittently.

We're happy to help determine what's happening, but we do need some basic information to properly troubleshoot the problem.