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GLBStand by your product. (CLOSED)
119
What do you do when a vendor ignores you and doesn't want to fix their product? Vendor instead asks you if you have "duf editor". So I am guessing because the product was reduced maybe thinks not their time to fix. I tend to think if they don't stand by their product I would not risk buying from that person again. I will give him more time before going further .
Annoyed.
Annoyed.
! REPORT
If a vendor is unwilling to fix their product, you should definitely contact Support and ask for a refund.
Also, once a reviewer has confirmed that a product is broken, it will be removed from the marketplace and be sent back to the vendor.
You could also consider writing a review first. That usually gets vendors' attention quickly.
If the vendor fixes the problem after a negative review is left, you or the vendor can request that review be removed.
Under no circumstances should a customer have to deal with a broken product or be asked to "use workarounds" to use a product that they paid for.
And once a broken product has been brought to the attention of RenderHub, it will be removed from the marketplace until the vendor fixes it - so no other customers have to deal with it.
Also, once a reviewer has confirmed that a product is broken, it will be removed from the marketplace and be sent back to the vendor.
You could also consider writing a review first. That usually gets vendors' attention quickly.
If the vendor fixes the problem after a negative review is left, you or the vendor can request that review be removed.
Under no circumstances should a customer have to deal with a broken product or be asked to "use workarounds" to use a product that they paid for.
And once a broken product has been brought to the attention of RenderHub, it will be removed from the marketplace until the vendor fixes it - so no other customers have to deal with it.
! REPORT
DarkMind50
Karma: 15,924
Sat, Apr 29, 2023Thanks, Foxy, for your reply, It has all been worked out now and the vendor eventually did the right thing.
Best wishes -Allen.
Best wishes -Allen.
Foxy 3D
Admin: 58,300
Sun, Apr 30, 2023Awesome! That's great to hear. I'm glad they got it sorted out for you.
